as the first ever SunSystems partner in Indonesia. We lead the market by providing extensive and complex IT back office solutions to Indonesia’s fast-growing companies. Supersoft’s strong commitment has been proven by its mature experience in regard to the provision, consultancy, and implementation of wide range of IT solutions with complex system architecture, including installation, data migration, as well as seamless integration with other stand-alone applications available on the market.
We have been catering solutions and services to various types of clients ranging from middle and large size local/multinational companies, local/foreign consumer goods companies, government-owned institutions, local/foreign distributors and retailers, and local/foreign companies in the financial service industry. We understand that the requirements for each different industry can be very different, and we are proven to be confident in tailoring our solution towards the unique needs of our customers.
Supersoft’s proprietary implementation methodology forms the framework for smooth, fast and accurate implementations – a proven, disciplined approach backed by experienced, knowledgeable people, and practical tools and processes.
We have single core focus on offering solutions related to accounting and finance requirements, mainly Infor SunSystems as the core Financial Management Solution that Supersoft is most known for. From there, we have continuously growing our range of solutions to address more complex and wider range of issues faced by our clients and prospects, following the growth of industry needs.
We employ and deploy consultants with accounting educational background and extensive experience in the IT back office solutions industry. Having a relatively low support team turnover rate provide the means of having the best people to help our clients, providing the most effective practices.
We offer comprehensive post-implementation support services of 24 x 7 hours of availability, emergency support call and regular visits, and user group training. We adopted a tiered, structured approach to relationship management.
Any query or issue from our clients will be attended by us within the range between 2 hours and 1 working day, depending with the complexity of the issue addressed. Requests for on-site support will be attended within 72 hours during business week.
“ Supersoft has always provided us with outstanding service – innovative, forward-thinking technology, sound after-sales service and technical support. Their entire team seems to be dedicated to treating their customers as business partners and we feel they are as connected to the success of our business as we are. “
“Not always knowing exactly what we wanted, the insight and products offered to us helped us achieve the direction that we needed. The strong commitment of the project team and with the support of a lead consultant with strong consultancy background is the key success of the project.“